Customer service Matrix

Customer Service Executive

E-mail ID: connect@niwashfc.com
Tel: 022 6520 2219
Working Hours:
10:00 AM – 6:00 PM, Monday to Friday
Intro: To register your Complaint, Query or Request, you may:

• Visit your nearest Branch and register your complaint in the Portal
• Write an email to above email address
• Write a letter to us at the Registered Office at A1 Wing, 6th Floor, Trade Star, Andheri Kurla Road, J B Nagar, Andheri (E), Mumbai– 400059, Maharashtra, India

Grievance Redressal Officer (GRO)

E-mail ID: gro@niwashfc.com
Tel: 022 6520 2254
Working Hours:
10:00 AM – 6:00 PM, Monday to Friday
Intro: If Level 1 does not meet your expectations, you may contact our Grievance Redressal Officer by below means:

• Write an email to above email address
• Write a letter to us at the Registered Office at A1 Wing, 6th Floor, Trade Star, Andheri Kurla Road, J B Nagar, Andheri (E), Mumbai – 400059, Maharashtra, India addressing the GRO

National Housing Bank (NHB)

If you do not receive a response within one month, or are dissatisfied with the response after completing the above steps, you may approach the National Housing Bank (NHB).

Online: grids.nhbonline.org.in

In case a grievance/complaint is not redressed to the satisfaction of the Customer within a period of one month, the customer may approach the Complaint Redressal Cell of the National Housing Bank (NHB) by lodging its complaints online at the link https://grids.nhbonline.org.in or in offline mode by posting in prescribed format, available at the link https://www.nhb.org.in/wp-content/uploads/2021/08/Grievance-Redressal-Policy-hindi-english.pdf to the Grievance Redressal Department of the NHB